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Soundcom Systems

Mercy Regional Medical Center selected SoundCom to upgrade the nurse call systems in the maternity ward

June 6, 2015

LORAIN, Ohio –– Mercy Regional Medical Center, a full service not-for-profit medical center serving Lorain County, today selected SoundCom Systems of Berea, OH to upgrade the nurse call systems in the maternity ward on the third level of the north pavilion.

This new system will be a dramatic upgrade for the staff and patients, replacing an outdated system which recently failed. SoundCom will install a new Responder 5 nurse call and patient communication system which will be fully outfitted with deep integrations to other systems dramatically improving the overall care experience for patients.

“Having a critical system like a nurse call system go down unexpectedly is a difficult situation for any hospital,” says Brad Kestner, Director of Healthcare Operations for SoundCom Systems, “we were able to design, deploy, and commission the Responder 5 with unprecedented speed, getting a new nurse call system in place in half the time it normally takes.”

The Responder 5 system will include powerful integrations with other systems, including Cisco wireless phones so that caregivers can speak with patients anywhere in the facility, advanced Versus staff tracking to locate key medical staff in time of need, and extensive backend software integrations including the HL7 system so that patient information seamlessly flows through the system.

“For the staff, this will be a night and day type of experience,” continues Mr. Kestner, “and the patients will see immediate differences in their level of care and speed of response.”

Mercy is a full-service, not-for-profit, integrated healthcare system, which has been providing quality health care to Lorain County and surrounding communities for more than 100 years. The health system provides inpatient, outpatient and ancillary services through its two hospitals, Mercy Regional Medical Center in Lorain and Mercy Allen Hospital in Oberlin; physician offices; and specialized facilities, including the Mercy Cancer Center, Mercy Rehabilitation Center, Mercy Diagnostic Centers and Mercy New Life Hospice. Mercy has been named one of Northeast Ohio's Best Places to Work by Northcoast 99 six years in a row, and its hospitals rank among the best in quality in the region, according to Ohio Hospital Compare. Mercy is a member of Mercy Health, the largest health system in Ohio and one of the largest nonprofit health systems in the U.S., which has been named one of the nation’s Top 10 Health Systems two years in a row by Thomas Reuters, a leading provider of information and solutions to improve the quality and cost of health care. For more information, visit

For nearly 40 years, SoundCom Systems has been providing cutting-edge sound, video, and communications solutions for businesses and institutions of nearly every size. Headquartered in Northeast Ohio, SoundCom is ranked among the top 25 systems integration firms in the U.S. by Systems Contractor News, and has ranked among the top 50 since 2004. With offices in Cleveland, Columbus, Pittsburgh, and Cincinnati, SoundCom has the knowledge, experience, and scalability to meet virtually any project scope and deadline with an attention to detail and focus on quality that is unrivaled in the industry. From initial project conception through turn-key installation, SoundCom provides a comprehensive suite of services with on-going, post installation support and training helping our customers reach higher...everything else is just noise. For more information, visit

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