The opening of the new Sydell and Arnold Miller Family Pavillion in the fall of 2008 ushered in a new era in patient centered cardiovascular care (Cleveland Clinic). As part of the new facility, SoundCom Systems was chosen to provide the Heart Center with state-of-the-art nurse-patient communication technology in the 10-story, 288-bed facility with all private rooms, and focused on a “healing hospitality” level of patient care.
SoundCom installed the Rauland Responder 4 Nurse Call System with NET on nine floors of the new facility. Through the use of the SoundCom technology and the nursing staff’s commitment to the highest level responsiveness, the Heart Center has been able to provide a superior level of service to increase patient satisfaction.
The system integrates wireless telephones, pagers, staff/patient locators and network access for campus-wide dissemination of information. Staff members are able to track information related to the number of call system requests, the peak activity times for staffing and establish targets for response to patient needs, while promoting a patient-friendly environment.
Contact SoundCom today and discover what a custom communication system can do for you or call us at 800-628-8739 to speak to a member of the SoundCom Healthcare Solutions Team.
Cleveland Clinic
Sydell and Arnold Miller Family Heart & Vascular Institute
Cleveland, Ohio
Consultant
SoundCom Systems
Pittsburgh, Pennsylvania Office
Solution Features:
Customized Call Routing
Patient Call Statistical Reporting
Optimized Staff Communication
Wireless Device & Network Integration
Customized Call Routing
Patient Call Statistical Reporting
Optimized Staff Communication
Wireless Device & Network Integration
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